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 The Benefits for your Business
Connect all your multiple branches, remote sites and offices into one centrally managed phone system. With one company wide extension number plan, centralised speed dial list and desk to desk dialling it is easy to contact staff and customers.
You can handle and transfer customer calls simply and efficiently to any member of staff anywhere within your network. This helps improve productivity and ensures all staff no matter where they are located can work can more closely together
- Network your offices, remote sites and home-workers; reduce your overheads and ongoing costs whilst improving your company communications, customer service and productivity.
- Access to the company’s telephony services irrespective of geographic location
- Fixed known 'per extension user' monthly charges enable you to budget and control your costs accordingly
- Provides a predictable cost structure that fits with changing business needs
- Add in new extensions, users and sites and only pay for what you use
- No ongoing telephone system maintenance charges
- No cost burden of having to manage and support obsolete legacy equipment.
- No cost to keep fully up to date with latest technology
- One bill - simple departmental billing and cost allocation
- Being a fully managed and comprehensively featured telephony service you do not have to invest in expensive hardware such a new telephone system.
- Add new sites and locations and make significant savings in infrastructure costs
- Lower Total Cost of Ownership (TCO)
- Cheaper phone bills – the AlwaysON network is connected to the leading networks and are therefore able to provide the best value and competitive rates available for local, national, international and mobile calls
- As you are connected to the AlwaysON IP network you do not have to pay ongoing line rental network charges
- By connecting your home-workers into your centralised phone system they will be able to enjoy the same functionality as though they were in their office. This helps improve overall company communication, staff and home-worker productivity and reduce overall call costs:
- All calls between offices and remote workers are free; this cuts down on mobile phone charges and home phone bills
- IP telephony eliminates the need for extensive mobile phone usage and additional domestic phone use by connecting home workers to the central telephone system, ‘home phones’ behave like internal office lines and all calls are routed via the company’s phone system benefiting from company rates.
- Improve home-worker functionality improving lifestyle working and increasing productivity
- Reduced administrative handling and employee expense claims
- Free calls between networked offices, employees and other companies on the AlwaysON network i.e. customers / suppliers
- Calls external to the AlwaysON network are billed at highly competitive rates
- Anytime, anyplace, anywhere - ensures that important customers calls can always get hold of you, wherever you are – even out of the office
- Improved company wide communications with extensive range of telephony functionality available for individual users, small, large and home offices alike.
- Control your own telephone desktop functionality and services via your own management ‘user portal’
- Mobile phone functionality and services on your fixed line phone
- Enhanced call centre functionality and options available
- Range of highly featured IP handsets offering powerful PBX functionality and call forwarding options – ‘never miss an important customer call’
- Voicemail is standard – no costs option and easily forwards messages to our Outlook mailbox
- ‘Plug and Phone’ – Automatic phone configuration enables new extension users to be operational immediately once they plug their handsets into the network
- Optimises your network resources for both voice and data without the need for separate networks
- The AlwaysON IP VPN allows you to exchange voice and data communications between sites, remote and home-workers, over a single network
- Secure private network
- Reduced network administration requirements
- IT management are able to stay in complete control
- Self provisioning enables customers to set up their own extensions, manage users and view billing
- Unified billing enables ‘one bill’ across the whole company including circuits, devices, equipment and all call charges
- Easy-to-use centralised web based administration tools for complete system management irrespective of the users geographical location
- System extensions and services can be quickly and easily added, ceased, amended and managed at the click of a mouse
- Change individual handset features and settings on a per user basis
- Cut down on expensive service charges and engineer call outs
- Monitor, control and manage system usage:-
- Missed and lost calls
- Security settings
- Employee / agent / group productivity
- Program and personalise your own handset requirements and user preferences such as:-
- Call forwarding & diverts
- One number
- Voicemail preferences
- Ring patterns
- Ability to provide appropriate managed bandwidth solutions to guarantee voice services, therefore no need to invest in expensive network upgrades
- Project manage, design and provide bespoke telephony solutions and services dependent upon your requirements.
- Handle the day to day management of your own service, this includes complete system maintenance, technical issues and hardware and software support.
- This service is then fully managed and supported around the clock in line with our comprehensive Service Level Agreements
- A totally future proof option, offers the very latest technology and design ensuring the very latest feature sets and applications as they become available.
- Secure and ‘clean’ IP network, all data is cleansed to help secure your services and company’s network
- Guaranteed voice services and voice quality across AlwaysON’s own IP Network not at the mercy and vagaries of the Internet
- Business class IP Telephony across AlwaysON’s own secure network ensuring the highest quality and resilience
- Carrier grade five nines service with sophisticated telephony and handset feature set #
- Select telephony partners to ensure high quality call delivery
- AlwaysON can support either a complete managed telephony solution or partial combination of conventional phone systems with an IP based solution. Whilst retaining all existing PBX functionality the connectivity is completely transparent and enables customers to retain existing investment in their system hardware enabling a phased deployment of IP Telephony
- PBX interconnectivity, connect existing telephone system hardware onto the network and enjoy the benefits of IP telephony migrating at a pace that suits you.
- An adaptable solution that can easily grow or shrink with your business needs
- You can add in new locations easily and save on infrastructure costs
- Phased deployment enables a gradual migration to IP Telephony
- Ideal for companies that have seasonal workforces or temporary sites
- ‘Try before you buy’ – integrate the AlwaysON proposition within a new department or even just your remote workers to ensure you can realise the benefits of IP telephony
- Regional and local STD numbers can be provisioned to companies requiring a local presence and visibility within select geographic markets
Why AlwaysON?
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